COMPLIMENTARY WORLD WIDE SHIPPING ON ORDERS ABOVE £150

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COMPLIMENTARY WORLD WIDE SHIPPING ON ORDERS ABOVE £150

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RETURNS POLICY

 

Returns for exchange

  • You can initiate a return for most new and unopened items within 7 days of delivery for a refund or ex change.
  • Returned items must be in their original condition, unworn and unwashed with tags still attached and original package. All shipping cost for returned goods will be your responsibility.
  • It is your responsibility to retain copies of all tracking information and to ensure that the re turned goods arrive at KOKON TO ZAI.
  • For shipping instructions please contact webstore@kokontozai.com

Defective Product and Returns Due to Our Error

  • Return will be considered only if the item is faulty.
  • If the return is a result of our error, we will refund the full cost of item.
  • When we receive your return, we will inspect the item and provide a replacement or issue a refund.
  • For shipping instructions please contact webstore@kokontozai.com

Non-Returnable Items

The following items are non-returnable and we offer no refunds and no exchange.

  • Please note that return is not possible for all the items on our webstore which are discounted or on our outlet.
  • Incomplete or used products may not be returned – refunded or exchanged.

Broken, incomplete or used products that we receive as returns will be returned to the sender and shipping cost will be charged.

Follow the steps below to return an item to kokontozai.com:

  1. Send an email to webstore@kokontozai.com
  2. Include in the subject the name of the item you want to return and the number of your order.
  3. Please leave a detailed description of the item you would like to return and the reason (even if the reason is – I realized I did not want the product).
  4. Indicate the Return Qty and # of Boxes you are returning and please put a low price value on Packing list.
  5. Send the email and we will respond with shipping instructions to you. If your response is sent to us before the maximum time allowed to return an item you will not be held accountable for any delays in the return process